RMA Request

To avoid delays, please follow these steps. Please retain all packaging material until you are satisfied with the condition and performance of your purchase. This will make it easier to return the item if necessary.

Step 1

Request a Return Merchandise Authorization (RMA) number by e-mailing [email protected] .

Step 2

Instructions on returning the item(s) and an RMA number will be sent via e-mail within 24 business hours.   Our business hours are Monday through Friday, 8:00 am to 4:00 pm EST.

Step 3

Pack item(s) in a sturdy box using cushioning materials to keep them secure and to prevent damage to the product(s) while in transit. We cannot accept damaged products for a refund or replacement.

Return Policy

Returns for a Refund

Refunds are only allowed within 30 days from the date you receive your items.

In order to receive a refund, your purchase must be returned with shipping pre-paid. All items must be in “as new” condition, in original packaging and with all warranty cards, manuals and accessories. No partial returns will be accepted. The original packing slip must be included and the RMA number visible on the package. Any discrepancies could result in a delay or partial forfeiture of your refund.

Restocking fees will not be deducted if the product is complete and in unused condition with all original parts and accessories in the original box.  Otherwise a 20% restocking fee will apply.

Shipping and Handling Charges

Shipping and handling charges are not refundable unless it was an error on our part. If you were eligible for free or discounted shipping on your order, the actual cost for shipping will be deducted from your refund.

Customers are responsible for return shipping charges unless it was our error. Royal Battery Sales Ltd. recommends returning your items with a shipping carrier that allows you to track and insures the package. We cannot be responsible if your package is lost or damaged while it is in transit from you to us.

Over the 30 Days for a Refund

At Royal Battery Sales Ltd.’s discretion we can exchange or offer a store credit for future purchases.

Defective Items

Defective items can be returned for a refund during the first 30 days. After 30 days from your invoice date your purchase falls under a warranty replacement.  If a product is defective, the manufacturer’s warranty applies.  If none is specified, or you need assistance, please email our warranty department for further instructions at [email protected].   Customers are responsible for return shipping on warranty items. Warranty is void if the warranty sticker has been removed or if any internal component has been altered or modified.

Package Arrived Damaged

If merchandise arrives damaged, save the merchandise, original box and the packing it arrived in. Notify Royal Battery Sales Ltd. at [email protected] immediately to arrange for a carrier inspection and a pick-up of damaged merchandise.

Package Refusal

We strongly discourage our customers from refusing packages, as it will cost more money in the long run. When a package is refused, the shipping carrier will charge for the return shipping cost, which we in turn must deduct from your refund. Instead, we recommend accepting the package, and contact us to start a return.

Order Cancellation

Our company understands that it is sometimes necessary to cancel your order. We are more than happy to accommodate your request.

  • An order must be cancelled before it is processed by emailing [email protected] . If the warehouse is already processing the order, we cannot guarantee cancellation.
  • If you are cancelling a “manufactured to order” or a “special order”, there will be a 25% cancellation fee.

Packages Lost in Transit

If your package is lost in transit, we must follow a set of procedures to locate your package. A tracer must be started with the shipping carrier. A tracer can take up to 8 business days to process. If the package is not found in that period of time, we can then reship your order. Unfortunately, we do have to wait until the tracer is complete before reshipping your order.

Clearance & Final Sales Returns

Due to the nature of clearance product, returns will be limited to defective product upon customer receipt. Returns must be received by Royal Battery Sales Ltd.  at the address above within 14 days of the customer receipt date. Refunds will not be authorized after 14 days. Before returning any defective item, you must submit an online Return Merchandise Authorization (RMA) request form – [email protected]. No returns will be accepted without an RMA number. The RMA number is good for only one (1) item and must match the product authorized for return. RMA numbers are valid for 5 business days. Due to limited stock, replacement product may not be available and cannot be guaranteed.

Contact the Returns Team

Have additional questions that were not answered above? Please e-mail our returns team at [email protected]  or contact us by phone at 416-744-8484.